Terms & Conditions
By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pero Foods Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term Pero Foods Ltd or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Llawr Ynys, Betws y Coed, Conwy, LL25 0PZ. Our company registration number is 2093126 registered in England & Wales. The term ‘you’ refers to the user or viewer of our website.
1. Website
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
2. Order confirmation
Your order will be checked and processed as soon as it is received in our office. Some delays will occur over a weekend and bank holidays. You will then receive a final e-mail confirmation from our office that your order is proceeding. Please allow 24 hours for weekdays, 48 hours for weekends.
We understand that by placing an order you are accepting the following terms and conditions.
3. Order payment
We have made every effort to present our service in the most understandable way to allow for easy choice and ordering. Your order will not be released for delivery until payment has been processed.
Cards accepted include: Visa, Mastercard, Delta, Switch, Solo. We do not accept American Express or Electron cards
4. Prices
All prices quoted on the website include UK VAT (where applicable) which will be added at the current rate.
5. Taste Test/Trial Offer
The price on the website includes a 2.5kg bag of your choice with a free box of 225g Organic Dog Treats as well as a £5 voucher which can be redeemed against your order of the 15kg version of your trial pack. The voucher is only issued on the first trial pack order of each product and is not reissued against subsequent orders of the same products trial pack. The cash value of each voucher is 0.0001p. Pero reserve the right to refuse orders if it is believed that the offer is being abused.
6. Customer Details
Your customer details will not be passed on to any other party at any other time. We may however like to contact you, to keep you informed of new developments within our own service, new products and ideas. If you really do not want this service please contact us now or in the future on:
info@pero-petfood.co.uk
On receipt of your request your name will be withdrawn from our marketing list.
7. Security
We will not allow any other party access to your information at any point in time. All credit card information is destroyed after use.
8. Delivery
We will deliver to your door within 2 working days from receipt of the paid order.
9. Delivery Charges
A standard £2.00 delivery fee will be applied to all orders placed from and including the 1st June 2011. The only exceptions are the Taste Test Pack and the 2 boxes of treats. Deliveries to the Scottish Highlands and Islands, Isle of Man, Isle of Wight, Channel Islands and Ireland will be subject to a delivery surcharge details of which are available by ringing our customer care team on 01690 710457.
10. Working Days
Working days are Monday, Tuesday, Wednesday, Thursday & Friday. These days are also the main delivery days within a scheme of working as outlined below. Please note that we can only outline our intentions to provide a reasonably accurate delivery service. We are however in the hands of our preferred carrier or delivery service provider. Every effort is always made to be as efficient as possible. We have very few problems.
11. Delivery Areas and Delivery Expectations
In the event of someone not at home a “while you were out” card will be left stating the date and time of attempted delivery. The card will have a local contact telephone number for the recipient to call to arrange another delivery. We do not control this situation.12. Delivery Address
We offer a professional delivery service. To achieve our greatest efficiency we require full and concise addressing details. It is most important for every order to contain the formal name of the recipient with title, plus the fullest, normal address details. THE MOST IMPORTANT DETAIL IS THE ADDRESS POSTCODE. We will also require a telephone number for the recipient.
Provided full address details are supplied, as requested, all deliveries should be made very precisely. We cannot be responsible for problems, which occur as a result of incorrect or invalid information given.
13. Damaged goods
In the unlikely events of goods being received, which appear obviously, damaged in transit. Please ask the recipient, either not to accept the parcel or to sign for it as “Damaged, unchecked” or “Damaged, unexamined”. If this situation does occur.
Please contact us immediately at sales@pero-petfood.co.uk
or telephone on: 01690 710457
14. Complaints Procedures
We pride ourselves on receiving a minimal level of complaints in relation to the high volume of orders we handle. It is very important to us to offer a full and integrated service. This, today, involves a strong and determined effort to deal with any complaints as soon as possible.
It is understood that, as our service works on a working day, delivery principle, see previous explanation, we may have some delays in resolving certain problems. These would depend upon the time of day when the problem is being investigated.
It is most important that any problem that occurs with any order placed through this service is reported to us by e-mail info@pero-petfood.co.uk or call on 01690 710457 at the very earliest opportunity to allow our customer services team to respond as fast as possible.
When you contact us please state the following:
Your name as it appears on your order.
Delivery date.
A brief outline of the problem.
A viable suggestion, as to how we can help you, to put the problem right.
Our customer services advisor will give every attention to any problems with your order and contact you by return, as soon as the relevant information is at hand. We can sometimes experience delays, whilst waiting for information from our delivery service.
It is very important to state that every customer services enquiry we receive concerning any delivery made will receive our fullest attention and be resolved with our mutual agreement.
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